Doesn’t even deserve one star. Ordered a Christmas tree for £183.98. Arrived broken, I have arranged for Very to collect this item and give me a full refund FIVE times now and nobody has turned up to collect it. I have sat home all day waiting five times for nothing. I want my money back in full. Customer service is absolutely shocking not one person that can speak basic English. I have bombarded their Facebook and Instagram pages but they are still ‘unable to assist me with my query’ despite them repeating back to me what my query is. I will never use this company ever again and I will be taking this further. Can not just take peoples money and not give it back when an item is faulty. Disgusting behaviour after the year everyone has had just in time for Christmas.