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Anonymous
After sales just sucks.. LG TV remote stopped working... LG were instantly willing to send out a new remote until they found out it was bought from Very. Calling electricals department at Very takes more than 30 min for call to be answered. When they answer they transfer to LG support. LG says that warranties are handled by Very for their TVs. Call Very again and same thing want to transfer to LG this time Very Customer Server pose as AO.com by telling LG they are AO.com to force LG to send out the remote. LG then asks me where I bought it, I bought it from Very so I say Very and LG says Very handles the warranty. Finally Very calls me and says they will sort it out from their supplier. Puts me on hold for 30 min and then hangs up. Call Very to return TV, returns label was sent instantly. I am fearing sending the TV back as not confident that they will refund.
4 years ago
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Very has a 1.7 average rating from 1,698 reviews