During the Covid Crisis I managed to keep my VERY payments up to date. (Like many others, had problems keeping up to date with Credit cards etc. and had to take payment holidays). Logged on to my VERY account this week with 400 pounds credit and attempted to make some Christmas orders. Only when I got to checkout were these orders refused. Phoned them - they've had notice from a credit agency that my Score has slipped this year. Thus I'm unable to use my VERY credit. Although I am up to date with all payments on my Very account. This seems unfair to me and would also have been nice to be notified before getting to checkout.