Never experienced such bad customer service in my life! Ordered a product which very took money from cc, phoned to check and it wasn't being processed so apparently was going to give money back. This will take 5-10 days, so no money, no product and people refusing to put me through to a manager or help me resolve my issue!!! So they have my money, won't let me have the product I want unless I order it again - what so pay twice the money?? Awful!!