I actually have reluctantly clicked 1 star, there are no stars to be had for Very from me ! I have just had my 4th & 5th bed delivered this morning & my gift to "very" free of charge was to let them know although they thought my case was resolved it was far from resolved - I made it crystal clear I was not satisfied - tragic as something very simple could have went a long way in diffusing my situation & stopped me getting my review out as far as possible!!! This is the "very" worst & most definitely the "very" stressful shopping experience I have ever had & as a way to just order a decent bed I can sleep in without any incident/breakages its has cost me a "very" significant amount of money !!!!!!!!!!!!! I have been dealing with the CEO office including emails to Gareth Jones & having checked back I have had the phone cut off on no less than 12 separate incidents (their calls are outsourced world wide & nobody gives a toss) even at the CEO office they have managed to "accidentally" disconnect my calls, I was promised numerous times call backs/communication repeatedly getting nothing back & Let down. Bottom line I would stay clear & avoid any shopping with this group of companies. Horrendous experience, shoddy quality & They very worst customer service I have ever ever experienced.