First item arrived on time so all was well, from there on placed order that was due on a Thursday courier they use Yodel. My heart sank Yodel is the firm that broke our Tower Poppy, failed to deliver three Amazon prime parcels on time one took over a week for an overnight and through a 12 bottle case of wine over the fence breaking every bottle then denied it but we had it on cctv. Thursday came no parcel and if you contact Very to cut a long story short they could not care one jot, managers don't speak to you and the staff will spin story after story. Avoid them and any firm that uses Yodel Very are a comedy mail order company when things go wrong