review on the most disgusting customer service experience I’ve ever received in my life. I ordered this product and paid for installation because I’m 33 weeks pregnant. Everything seemed ok with the order until today, its delivery day! Firstly I was told I would get a call from Arrow XL up to 30 minutes prior to delivery- this didn’t happen. Then when I went onto the tracking because I’d not heard anything and it said that I would be having the item delivered by Steve and Kieron- this didn’t happen! Instead I got the most vile man who would only tell me his name was Jim. He started by bringing the dishwasher in without a mask on. He then stopped at the bottom of my staircase and said it won’t fit through the door and that they wouldn’t take the packaging off. This was confusing because they were meant to be installing it? When asked he said we don’t install dishwashers we aren’t trained and don’t have tools. I asked him what I’m supposed to do because I can’t move the dishwasher being 33 weeks pregnant or get to ground floor of my house because you’ve left it at the bottom of my stairs, blocking my exit? He said it’s not my problem! I asked him to call his manager at Arrow XL he said he didn’t have a manager??? I asked him who he actually worked for and said on behalf of Arrow XL. I asked him why have I paid for installation if you don’t do it? He just laughed and said VERY will tell you anything to get a sale and it’s not his problem. I asked him if this had happened before and he said yeah it happens a few times a week and only caused a problem ‘when delivering to nutters in Plymouth’. Getting nowhere with this absolute imbecile who says disrespectful rude things like that, he left! I called VERY and spoke to a guy called Ryan, whilst Ryan took the brunt of my upset pretty well- all he could do was escalate the issue with Arrow XL about their 3rd party and call his team leader to see what he could offer in the way of goodwill £60 and a refund for delivery and installation. Leaving me stuck upstairs unable to get to water or food and having to call for someone to come to the house and help me! This is most upsetting experience I’ve ever had with any company. I’m still in shock about the whole situation and felt verbally violated in my own home- to then having no immediate support from VERY because apparently it was unfortunate that it’s happened at a weekend when nobody else could be sent out to help me!