Shambolic customer service. I ordered a PS5 bundle which has been lost whilst out for delivery with Royal Mail. First of all, change your delivery provider. Royal Mail have terrible reviews for delivering high-value items, instead go with Hermes or UPS. After calling Royal Mail daily to check up on the item they deemed it lost. Very who I contacted, explained they would set up their own complaint and contact me on Friday. Of course they didn't and I had to chase up with them. At the end they offered me a refund. Which I explained, is simply not good enough. They couldn't send out another PS5 and couldn't give me priority the next time it's in stock. So they expect me to wait 2 hours in the online waiting room and buy it again before it sells out super fast. A huge waste of time and I regret buying from here. PLEASE AVOID BUYING FROM THIS SHAMBLES OF A COMPANY. THEY HAVE ZERO CUSTOMER SERVICE. If I had bought it with Argos, Smyths, Amazon, Shopto etc. I am sure I would be sitting here playing PS5.