I wanted to close my account but couldn't do this on line and had to go through customer services (!!)and after waiting 10 mins, lost count of how many options I had to go through before I actually spoke to a real person. They then said 1 would have to wait 14, yes 14 working days, to receive a letter of confirmation. Strange how what would be a generated letter should take so long, perhaps the pigeon is writing it as well as delivering it!!!
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