I wouldn’t of given them a one but unfortunately you don’t allow zero stars. Bought some items on BNPL firstly the washing machine stopped doing all cycles only does a quick wash……contacted very they refuse to collect even though this was only a few months in so was within the year and ordered from them. The customer service is absolutely unacceptable….no help just piles on interest as I haven’t paid them due to this problem. When I ask if they would pay for a broken item they refuse to answer. Seven plus months on I’m still having the same argument and I still have the machine as they won’t collect….so can’t buy another one as I haven’t the room to store theirs. Then due to covid my hours were cut dramatically so I asked for a payment plan of £5 per week until hours were changed. They refused and still added on interest after interest now leaving me in debt. They then put a hold on my littlewoods account….even though that only has an outstanding payment of £80 which is paid religiously. The sleepless nights and the worry this company has caused is beyond belief. The people who work for them must have no souls as I’ve never received such terrible customer service in my life. STAY WELL AWAY THERE IS PLENTY MORE RELIABLE COMPANIES TO SPEND YOUR MONEY WITH. ABSOLUTE CON ARTISTS