This is the third time Very has failed with my Orders and Returns. In the Summer they stated they didn't receive my parcel which I returned ...my fault I didn't keep my proof of return ..AND have to pay for items I returned. I thought I'd try again.. .now in December my latest two parcels ..one should have contained a Very Coat which it did not...instead it contained ITEM which I didn't order... and the other parcel which I returned is only partially returned on my account. I contacted Very through the query page...poor response I now have to try customer care team and highlight everything again. There is something fundamentally wrong with their distribution and returns section!!! It is slow and basically very poor . I don't know where these returns packages are going??? Why they aren't being fully credited returned to customers accounts. MY ADVICE SHOP WITH CAUTION AND KEEP YOUR RECIPTS FOR EVERYTHING YOU RETURN TO THIS COMPANY Between Very and Yodel its a case of buyer be ware.. I'm an going to close my very account if I get this sorted they are very poor with their returns etc its not worth the hassle or paying for items you have returned !!I have been with NEXT for 15/20 years and they are EXCELLENT in comparison.