Every time I return items I am calling weeks after chasing where they are. Last time they open a case to look into this and the very next day I got an email stating my items had now been returned. I assumed this had been on the back of my call so thought nothing more. 2 weeks before Xmas I start making orders all which are not going through. I call up and was told it was because of a prior dispute. They finally took the blocker off and allowed me to order. 5 days later all my orders cancelled again. I call up to ask to speak to a manager and I'm spoken to a very rude girl. I hado ask her 5 times to stop raising her voice at me. When I was explaining my issue she would just sit in silence for ages ignoring anything i would say. 40 minutes later no further forward. 30 minutes of holding. Company are a shambles.