STAY AWAY FROM VERY!! ordered 3 items, earrings, clutch bag & aftershave. earrings are fine, I was sent a cabello shoe polish kit instead of a cabello clutch bag & the aftershave was broken. Returned the 2 items yet still waiting on a refund. Once you finally get through the automated service (never have i had the choices so prolonged, urging you to shop online with Very...funny really because you've clearly already done this or you wouldn't be on the customer care line!) Anyway you've lost the will by the time you connected to an operator... long and short of it - they cant find my returns! Nor can they find the tracking info & to make matters worse i tried to post a review on their site regarding the items and was advised it doesn't meet their criteria - so you're clearly not allowed to list the facts if they're not in Verys favour. So glad i found this review page, wish i had seen it before ordering! As per other reviewed below, something definitely wrong within their warehouses...can't get the right orders out, can trace the incoming returns !!!???!!! But happy to hold onto your money....BE AWARE