Had a terrible experience with this company trying to buy a Christmas gift for our children. We placed an order for a Lego set. When the order arrived, completely the wrong item had been dispacted (despite the correct item being listed on the dispatch note). For some reason, despite being placed on the website, it had been enterred as a "cash order" so none of their chat bots or phone systems would recongise the order number. It took me almost a full hour to work out how on earth to speak to a real person using their horrendous phone menu system. When I finally got to speak to someone, I was instructed to ship the item back which we did. Three weeks later, having heard nothing and no refund issued, I had to again navigate the phone menu to be able to speak to someone. They then had to open an investigation which took a further 2 weeks to finally pay out a PARTIAL refund, despite this being entirely Very's fault. It took yet ANOTHER phone call and having to re-explain the entire situation for a third time to Very finally agreeing to refund the full amount including postage (which I'm now waiting to have credited back to my card). The only redeeming feature was that the last two customer service reps I spoke to were genuinely trying to be helpful but seemed let down by poorly conceived business processes. It didn't make up for the hassle and wasted time though, and myself and my family won't be ordering from Very again.