Dreadful. Offered a credit of £30 if I made an order over £30. I ordered two items ( one of which was live garden plants the other a pair of boots) . Instead of boots they sent black jeans which I duly returned (their error). The boots were then out of stock and by this point the roses were in the garden. They reversed the credit of £30 charging full price for the roses. There's no way to contact them if you work full time and can't make calls during work hours. The chatbot is totally pointless, it just says call . I'll pay my balance put on my invisible boots and let them do the walking. Avoid at all costs.