Where do I start?! Order Ref: 655233973089 We took delivery of a Hisense Fridge Freezer (RS694N4TCF) on the 28th August 2021, at first all appeared OK, but after a while we noticed the frost free freezer was icing up and the contents at the top of the fridge (including eggs and dairy products) were freezing up. We contacted Hisense who sent out an engineer on two occasions, they were unable to fix the appliance and on the second visit and on further inspection explained that there was delivery damage and this was outside of the warranty. On the 28th December 2021, I spent an hour on the phone trying to get through to very returns, with no luck, so I gave up. On the 04th January 2022 I tried again, got through to Very in the UK after 20 minutes on hold and was then passed to very electrical returns who are in South Africa. They agreed they would collect the fridge freezer, but would have to inspect before replacing the product, I explained this was not acceptable as I had all my product I the fridge freezer and needed it for every day living. After a long discussion about distance selling rules and how I should be treated, and after a lot of pushing I was able to request a call back from someone more senior, who to be fair did call me within two hours. After a long chat with the manager, the only way under ‘VERY’ policy for me to have my fridge freezer swapped, was for me to either open a credit account or use my credit card to buy a second fridge freezer and organise delivery of the new one on the same day as collection of the old one. I then received this in writing via email from the VERY manager and paid for a new fridge freezer. This whole process is absurd and has left me temporally out of pocket. But….problem almost sorted, I though! But No….. On the 11th of January 2022 I took the day off work, removed the fence panel needed for access to the back door, defrosted and emptied the fridge freezer. The new one turned up, they removed the old damaged one and then went to bring in the new one, only to find serious damage on the base (of which I have photos). The only option was to refuse delivery of the second fridge freezer that I had paid for, as taking both away would have left me with none, and sending the old one back and taking the new one would have started the whole process again! So, old fridge re stocked, fence panel back in, day off work wasted. Fast forward to 20th January 2022, new delivery date to bring me and undamaged freezer to replace the previous one that was delivered damaged, to replace my damaged one in the house! Second day off work, fence panel out, defrost, empty contents, await delivery, had the opportunity to inspect this one before it left the lorry and the packing seemed like it had been off…. Guess what…..the third fridge freezer is damaged (again I have photos), but not only is it damaged, it’s damaged in the same place as the previous one they tried to deliver on the 11th January, in fact, you’ve guessed it, it’s the same fridge freezer! Refill old fridge freezer, fence panel back in, I’m now fuming. So guess I’m now waiting for a forth delivery, all the above frustrates me, but the most annoying thing is the sheer lack of customer service from VERY, any telephone call involves being on old for 30 to 60 minutes at which point I normally give up. If you get though to VERY UK, they put you through to electrical returns in South Africa where you are on hold for another 30-60 minutes, and when you get through they just read of a script. I’ve had two days off work now and my credit card payment is coming up for a fridge freezer I should of had a refund for, I am unable to talk to anyone who is not reading off a script to give me help and they are also unable to offer me compensation for my days of work, interest payment coming up or produce that is consistently dangerously frozen in my fridge. I run my own business and if I treated customers like this, I’d have none left. These guys are just shocking, I just want some sort of senior manager in the UK to take ownership of my problem, speak to warehouse, call me with updates, take some responsibility. I would advise no one to buy any large electrical appliances off VERY as they do not have a fit for purpose return system in place, I’m not even sure that what they are doing meets distance selling regulations. I’ve been on hold now for 60 minutes as I type this review, I give up!