Ordered American Fridge Freezer mid September...continuous broken delivery promises...involved time off work etc. Cancelled item in writing...no acknowledgement received re cancellation. Item never delivered. Now they want £1000 !! After many many phone calls, hours spent on the phone, I learn tonight that not a note of reference has been made on my notes regarding my complaints. This company is an absolute nightmare, a complete Mad House. The person I spoke to tonight cannot get through to ''Check and Trace' who are the only people who can help apparently. PLEASE DO NOT BUY FROM THIS COMPANY !