Ordered item on 27th December selected item to be delivered to local store. Advised that item would be delivered on 31st. Did not receive email, checked tracking which stated item was refused at store. Contacted customer service , who was unhelpful and told me item would be delivered the following day. 2 days letter no email to say item delivered. Contacted customer service who put me through to tracking and was advised item is being returned to warehouse. Request for manager to call me advised this would take up to 4 hours no call received. Call back to customer service and waited for manager. What a waste of time, very unhelpful and was not able to provide solution or explanation