I purchased a Hugo Boss Ring which was faulty, Very’s incompetent system allowed my account to be defrauded & as result they changed my account number, it took in excess of 6 months for them to close the compromised account, so every month I had to call them to physically make the payment over the phone, every month they struggled to sort the payment out & even though they promised I would have online account access, they never sorted it out so I just had to call month after month with no regard from them, this took in excess of 7 hours of my time down to this company being incompetent. So when the ring become faulty, I could not return it online as the items I had purchased before the fraud were not listed, so once again I called, another 90 minutes ago of my time on the phone to a foreign employee who could not understand me & they eventually advised I was to returned the item, I added a note advising the old account number, the new account number, the item number & my details, a month went past & I heard nothing, I once again called & they could not understand me, then I get a email advising they had the item back but could not refund it as it was not on my account so could I call them, at this point I was fuming, the lady I spoke to was arrogant, rude, unhelpful & continuously spoke over me, she refused to let me speak to a manager & transferred me to another colleague, she said she had a raised a complaint, she promised I would receive a refund in 7-10 days, gave me this email address to make a complaint Securityandprivacy@theverygroup.com, 3 weeks later & not heard a thing, tried to email to this email address again, tried to speak over Facebook, now they say they have no active incoming email address & they refuse to call me back. What type of company has no incoming email address or chat, they are thieves, they must do this so they can keep peoples money as their foreign employees do not understand English, please avoid this terrible company, keep my money, you have robbed me but I will shout it at every given opportunity 😡😡😡😡😡 Sort your business out, you’re a disgrace!!!