0 stars!! I received an email on the 18th October stating my parcel had been delivered and was ready to collect. I then received another message on the 20th October reminding that my parcel was ready to collect. I went to collect my item on the 21st October and was told by a worker at the Texaco garage that my parcel was not there and it had not been delivered. After spending 40 minutes in the Texaco garage and then 1 hour on a Web chat with yodel and then another hour on the phone with Very I was told my parcel had been delivered and it had been signed for by a employee of the garage on the morning of the 18th at 9:21 and that the package was not with Yodel. I was advised to wait 2 days to see if my parcel would arrive even though all claimed they did not have my parcel. After spending half of my only day off chasing a watch I had brought a week in advance because it was a gift, I was still without a present, less petrol and less time and empty handed and embarrassed. I then received an email on 22nd October, 1 from very and 1 from yodel stating that my parcel had now been delivered to the garage and was ready to collect. The code given was the exact same code emailed to me on 18th October. Yodel nor Very have even given me an explanation as to why my parcel was not at the Texaco garage when I went to collect on the 21st even though i received 2 messages stating it had been delivered and may be collected, along with no explanation as to why if it had been delivered on the 18th like I was told, was it only delivered on the 22nd October. The customer service throughout was disgusting..the Texaco employee was rude and uninterested..Yodel only offer a Web chat and both yodel employees I spoke with offered no help other than to advise that my parcel had been delivered and to wait so they can speak with the depot team in 48 hours (I kept a screen shot of the whole chat), Very did give more information..that my parcel had been delivered and singed for providing me with a time and name however, they could only advise to wait 2 days as the parcel may still arrive (remember according to Very & Yodel its already been delivered). As a customer, the lack of customer service provided to me was shocking! There was no empathy, long waiting times, having to repeat myself when passed to a new employee, Yodels ridiculous live Web chat, no acknowledgement as to the inconvenience this all caused me not to mention the embarrassment of not having the present I had promised. Although I was assured that I would receive a telephone call, no one from either company (Very & Yodel) have called me back as promised. I will not be purchasing anything from Very that involves Yodel ever again and my loyalty as a Very customer is now in question!!!