I purchased a Ninja Airfryer on Saturday 4th Feb and paid by paypal - Delivery was due to be made on Monday 6th Feb however on Monday morning I still had not received an order confirmation email - Concerned that my order was still showing as 'processing' within my Very account & my paypal payment was showing as pending collection by the seller - I telephoned Very. After being placed on hold repeatedly; the third person I eventually spoke to told me that there was a problem with my paypal payment - I felt this was odd since I always pay for goods by paypal and have never had an issue before. I was assured that this apparent paypal issue was a technical glitch and someone would telephone me later the same day. Realising that the product was now showing as being 'out of stock' and later showing the price had been increased by £20 i resolved myself that i would not be getting my purchase. I decided to speak directly to paypal to see what the issue was however by the time I spoke to them the pending payment transaction had totally disappeared from my account - Paypal have advised that Very had cancelled the payment which is why it was no longer showing. I still have not received a call back from Very regarding my order and I have since discovered that when i try to log into my account a message appears stating 'access denied'. I could understand this had i been rude to the customer support however i was extremely polite - Running an online retail business myself I am fully aware that sometimes stock count errors occur and an item may have been over sold however the lack of honesty and communication from very is disgusting. Honesty is ALWAYS the best policy and obviously this is something that Very struggles with - All i did was place an order in good faith and to be blocked from even accessing my account with no warning or reason is inexcusable. I had planned to close my account anyway based on this experience. Obviously this shall be my first and last experience of purchasing from Very - I see now that their full business name really should be Very Shambolic! Appalling customer service - Very; if an item is not available contact your customers and apologise; Its not difficult!