30/11/23 - An order I placed with Very defaulted to the wrong address. As i had ungone major surgery and was not at home and being cared for elsewhere, I called Very customer service to arrange the order to be delivered to the correct address. After 1 hour and 17 minutes i was advised that the address could not be changed and but the whole order had been cancelled and a new order had been placed to be delivered to the correct address. When I questioned the amount of the new order (was £8 short) the Advisor realised she had not added the insurnace for 2 of the items. She was having an issue with adding the insurance so advised that she would call be back. I did not receive a call back. 04/11/23 - I called very customer service team as I did not receive a call in relation to 30/11. The advisor stated that my 1st order had not actually been cancelled as promised, infact 2 of the items had been delivered to my home address with a picture showing the items outside. I again reiterated that I was not at home and could not have possibly been given the items as the property was empty and the items are 2 large to be posted through the letterbox. She also stated that the previous adviser could not add the insurance product as it must be added my me along with the original insurance product not being cancelled also as this too must be cancelled only by me. No apology was offered but the advisor did confirm that 2 other products that were due to be delivered (from the supposed cancelled order) had now been cancelled whilst on the phone. I requested that these errors be raised within a complaint and the matter escalated. My complaint was logged whilst I stayed on the phone and I was assured that it would be investigated and that someone would contact me within a few days. After a 1 hour and 49 minute call I was told that I must now call the insurance team myself to cancel insurance and add new insurance. I could not be transferred through as their lines were too busy. 11/11/23 - I called the customer service team as I had not received a call, text or email regarding my complaint logged on 04/11/23 and the fact that the items still did not show as cancelled on my account. The advisor stated that no complaint had actually been logged and a new complaint would have to be logged today if I wished to make a complaint. This level and lack of customer service is disgusting. I have now made 3 separate calls to the customer service team totalling over 3 hours. I have requested to speak with a manager but told the manager is too busy. I would not recommend Very to anyone and would suggest they take a good look at what they claim to be customer service! I will be requesting a copy of all 3 calls as I will be seeking legal advise