I just want to warn everyone here - please save your time and money and never shop at Very!!! This company officially classifies by all definitions as FRAUDSTER COMPANY! You will never see your refund again if you return your items in a timely manner and the customer service will never reply to your questions or complains ldespite promising to do that witin 5 working days. LIES!!! I still do not understand how they are still allowed to operate. My story is quite simple - dress did not fit so I returned it back the same week using collect plus. Tracking number says they have received my return long time ago. 3 weeks later - still no refund. And of course within 5 working days customer service did not reply. Moreover customer service did not bother to reply at all. Same day using same collect plus I have returned other items to other retailers and they refunded me long time ago. Long story short if they do not reimburse me I will be seeking legal advise. This company is clearly misrepresenting the information and mistreating their customers. This is illegal what they are doing and I will make sure they do not brush it off under the carpet this time