Absolutely shockingly bad customer service. I returned a vax carpet washer that stopped working, I got a text message from "Very" confirming the item had been received and I would see the refund in my next statement. When the refund did not appear after two months, I rang and they say they cannot issue it without confirmation from the courier company that the item was returned. Even though they have confirmed it themselves that they received it. This is a disgraceful company.
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