I bought an x box controller from Very Ireland as a Christmas present for my son and it was faulty. I returned it via courier on 2nd Janat this is the only method to do returns. Multiple emails and 3 phone calls to Very later and allegedly my refund will be processed within 72 hours minus a delivery fee that'll then be refunded. You couldn't make it up! I've had so much hassle with Very over this item. I would never order from them again and would strongly encourage others not to either.