I have been a customer with very for the last 10 years and would purchase all my house appliances from them and can state that I have given more than £10,000 of business to very. I have purchased a Fridge Freezer last week and it was delivered to me as damaged on the right side of it which I only noticed once it's been brought to my first floor flat. However it is just the outer layer and it is working normally. I called customer service to inform them and because I just and baby 5 days ago, informed them that I don't want to go through all of the hassle of returning and re delivering and if they can offer at least £30.00 off the original price and 'Nabila', who is the worst customer adviser by the way just happens to give me a 5% discount which amount to £9.00 only. This is a disgrace for a company like very, and for sure you have lost a lifelong customer. Very rude customer advisers who will either get annoyed with customer, interrupt or being sarcastic to customer. I would never recommend anybody to purchase from very anymore.