I tried to order a children's slide from your website on 5.9.16. For some reason your website would not allow me to order this. So I phoned your customer services and spoke to Bongi. I explained the problem and she was very happy to help me. When I passed my bank details on to Bongi, I asked when my slide will be delivered to me. She was very confused as to what slide. Bongi didn't actually order anything for me, but took £49.99 out of my bank. I requested a refund and asked for a confirmation email to say my money will be back in my bank. Bongi informed me the refund will take 4-10 working days. I still hasn't received the email, so I phoned again and spoke to Carl on 6.9.16. I explained the problem, again, and said I want a confirmation email for my refund. Carl, same as bongi said he will send me an email and apologised for any inconvenience. Carl also told me the refund will take 4-10 working days. I, again, still haven't received an email, so I phone yet again, and spoke to Carol on 8.9.16. I asked to speak to a supervisor or someone higher up, so I can get this resolved. I wasn't able to talk to anyone. Carol then informed me that the very company do not issue out any emails. I requested a letter, to tell me the refund will be in my bank in 4-10 working days. Carol then informed me that the refunds take 10-14 working days. I am so frustrated by this whole process. I had money taken out of my bank, and no slide. I was given all the wrong information, and I wasn't able to talk to anyone higher up. I am disgusted with how the customer service team is ran. So I would like you to email me back with regards to me refund please. I am a very unsatisfied customer.