Very started off OK but they're customer services and packaging/returns team have just got worse and worse! I get sent wrong items then it takes weeks of emails/phone calls to get a refund for them. I've also returned orders and they haven't refunded me for one of the items, saying they never received it in the package. This has happened twice in the past 4/5 months. They won't refund me on the most recent one because I've 'claimed for this reason previously'. Basically accusing me of stealing these items! Of course it wouldn't be their useless team not doing their jobs properly! Joke of a company :'D Hopefully this review will stop at least one person from using them!