Got a code to have £20 off first credit order of over £40, ordered dress online wouldn't take the code so emailed customer services to be told once I've received the item and I want to keep it my account will be adjusted , first statement no £20 off so sent another email to be told sorry will send request again will show up on your next statement. Next statement came still no £20 off emailed again to be told sorry don't know what's happened will request again same thing happen on the next statement. so I called customer service to be told nothing is coming up on your account about the £20 off we need the code again i told them I would call back as it has been 4 months now so need to find code again. I phoned back 10mins later spoke to someone else to be told it has been rejected as it isn't your first order I told them it was my first order but the online ordering wouldn't take the code, she went off spoke to someone then said can I have your phone number as someone from accounts will call you back 1 week later still nothing. It is false advertising you never get the same answer and can now no longer email has its been down for over a week. Will never order from them again