I wish I had read all the reviews for Very, I would never have opened an account with them, I thought they would be a reputable company! I ordered a pair of Ugg sandles for the summer I thought because I'd paid at lot for them they would last, the first time I wore them all the side studs came out the came away and I had a painful fall. The shoes had to be sent back, I phoned customer services who I explained I had no returns label the woman on the end of the phone said send them back get a proof of postage and they would refund me for postage, well my parcel went missing so after about 20 emails they asked me to write to The Department of excellence so I did but I sent it signed for post because I don't trust them, I couldn't believe that after not hearing from them I emailed them and there reply ?....the department of excellence has not received my letter! ...... Seems very dodgy to me