I ordered an outfit from Very for a wedding- on that front, I have no complaints. I chose the click and collect option and the dress was lovely quality and fitted perfectly. I had decided to opt for the take 3 payment option - so far so good right? Fast forward two weeks when I was politely reminded via text to pay my bill. I logged onto my online account - balance =£0. Well that's weird. I decided to call to make a payment - should be easy enough right? WRONG! The automated voice (the most charismatic "person" I spoke to) reported a balance of £0. I have spoken to several customer service zombies who have been unable to do anything else other than repeat that my balance is £0. To one charming chappy I responded that although, I am more than happy to accept free clothes, I am, in fact, trying to get a mortgage and the last thing I need is a outstanding balance of £80 affecting my credit rating. He responded "the balance on your account is £0". Brilliant - thanks Mr Charisma. The WORST service I have ever encountered - I just want to pay my balance and never order anything again. I just read online that the phone number charges a small fortune too. I have tried to tweet and email but no response.