I went to make an online payment of £20.00 off my account which had a balance of £63.00, They actually took £721.00 from my account. I have spoken to several advisors over five days to be told it would be reimbursed within 24 hour then 48 hours, put on hold for up to an hour at a time, Today after been on hold and passed around I am told it will be 10 working days till I get it back, so will get it on 16th Dec!! Asked to speak to someone in the complaints dept. which apparently is inaccessible, spoke to my bank who said the company should be able to reimburse immediately, they have offered me £10 as compensation!! Stay well away from this company.