I ordered a blouse on 31st May and returned it on 6th June. Despite phoning, I am still awaiting my refund if £36.50. The person I spoke to on the phone said she would 'chase it up', but if I haven't received the refund by 27th June, I have to phone again, but it could take another 14 days from that date. This is shocking service! I will NEVER order from 'Very' again!