This has to be the worst company ever- I've had to pay 3 times for the same item because they took the payment incorrectly. I've waited over 2 weeks to finally receive anything, but they sent the wrong item - a much cheaper version of what I ordered. So dishonest. Advisers hang up on you if you ask to speak to a Team Manager, team managers say they will look into the issue and call you back but never do. I regret so much ordering anything from this company. I raised a complaint 8 days ago - no response even though they say they 'will always respond within 24hrs. Just the worst ever. Just spoke to a member of their customer services team who left me on hold for almost 10mins in silence then the line went dead.