This company is terrible. We bought a fridge/freezer last Friday. We opened it, followed all instructions on waiting until turning it on and so on only to find that it is not working at all. We contacted Very on Saturday and were given the number for Swan repairs. We explained the item has not been used and wish to return for replacement. Given a number for electrical aftercare team on premium rate number. Eventually got a landline number from "say no to 0870" and rang Shop Direct to be put through to Very and eventually the After Care team. Very seem to think this item should be repaired. Have explained item not used, have original packaging but they are not interested. All they want to do is fob you off. Still pursuing the matter.