Absolutely unreliable. I ordered a barbeque, which their courier dropped off outside my empty house and still reported it as being signed as received. The pieces were faulty and damaged. I called them and got told that they could not replace them but I had to return the whole item. Contacting them is a nightmare. They do not appear to leave notes and you have to retell the whole story every time you call. The courier they use left me waiting twice (one of them all day) at home and did not turn up or provide info. I then had to call Very again and they had no information on the status. I filled an online complaint through their site and submitted it twice only to get an error message an everything deleted. A real true nightmare. Never again will dream of buying anything from them.