I bought 2 display units in June, I paid for handyman £110 to come and fit, while fitting they found faulty parts, they took parts from the 2nd one and found more faulty parts so they couldnt finish their job. I called very customer service whom initially advised me they will send me an entire new unit to take faulty parts from there. They also promised to send handyman to fit the units. It's now 2 months and I still have no display units fitted, only boxes lying around my house. Absoloutly disgusting. I call them almost every other day. Customer services don't understand at all, upholstery department promises and nothing happens. I have been with this company for years and never been that terrible. Very disappointed.