I ordered a tumble dryer and it was damaged beyond belief so I rang customer service and they would answer and not even talk to me I could hear them giggling in the background saying I wonder how long he'll "keep saying hello" eventually I got through to someone a day later who then role me it's not there problem I should ring the manufacturer. Only to be told by manufacturer to ring "very" they wouldn't send out a replacement until I purchased another. Now I'm waiting for a refund I also have to arrange there delivery company to come and collect it as this is not there problem. AVOID THIS COMPANY AT ALL COSTS I will never be buying again