Always hard to resolve any issues and if you shop with Very you’ll have lots of issues! They use a very sharp practice to get you to buy more, they give you two months notice that unless your balance is in excess of £1000 your interest rate will increase by about 10%. This is only to get you to purchase more on your account, there can be no other reason but then to top that they still charge the extra interest even if your account balance exceeds £1000! This has happened twice to me and it takes many calls to their ‘customer service’ dept, usually ending up with having to make a complaint to get the matter put right. Many people wouldn’t go through the hassle so they gain two ways. Once my account is paid off I will never use them again even though I have been a good customer of many years standing.