AWFUL!!!!! x2 faulty £600 laptops received - 1st the keypad didnt work and the 2nd is literally bent and they want me to call HP again (who just so happen to not be open till next week!) so they can come to my house and look at it to agree its bent!!! Nearly a month since ordering the 1st and still no laptop to use! Should have know as laptop i purchased before (around 2013) had to be replaced as had a german keyboard! Never a manager available and the department you need is always closed! Shocking!