I read reviews today to see if anyone had noted issues with contacting Very as i thought it was my phone that had an issue. Now i realise that it is them, ordered some perfume delivery to collect plus shop, a week after expected delivery date i used webchat to find out where it is. I was credited for the item but never given a reason why and advised to contact cust service to reorder. Easier said than done, after been told the item was out of stock but yet still showing as in stock on their website, they couldnt give me an explanation. After this the agent apparently couldnt hear me so i had to hang up. i had tried twice more, once picked up then hung up then used the same excuse again that they couldnt hear me. I have contacted other people to see if i have a phone issue and its fine. The call dropping is clearly on their side and very rude as well as their agents who do not seem to care and have a shocking attitude. I dont think VERY are interested as they havent bothered to respond to anybody on review sites. Great shopping and delivery when you get the item but all companies these days should provide good cust service. It certainly lets them down and is very disappointing. Get your act together!