Ordered a toy online and paid in full by debit card. Received no email confirmation of the order. Instead got an email that I should call their credit department so I did. Turned out the account against which I ordered the item had been closed so I was advised to create a new account on the website. So I went on the website and tried to open an account. It turned out it was a credit account and I was rejected based on the answers I gave. So called them again and said I didn't want to open a credit account and anyway I had already paid in full so did't need one. Was told it was a company policy! Couldn't cancel my order either and had call my bank to stop the payment!! What a palaver for an order worth £17. Will never EVER use them again.