I've recently purchased a washing machine & fridge freezer for my son. The delivery time was less than a week and the catalogue kept me up to date by email on when to expect it. They gave me a timescale of between 7 & 9 am and phoned me 15 mins before delivery to make sure all was ok. It arrived well packaged and was taken up a flight of stairs without hesitation. The guys were more than helpful and very pleasant to deal with. I've been with VERY a number of years and have never had any problems with them. Their sales are terrific as I've just purchased a 3 & 2 seater for half the price which I'm delighted with. Highly recommend !