I ordered and paid for a washer, stating at the time I live down a single track road. I waited a week for the item to be delivered and the driver refused to drive up the lane, saying I would have to wait for up to 10 days for a smaller delivery vehicle! The delivery driver blamed Very and vice versa. I rang to cancel my order , was told they didn't have a manager I could speak to, and ended up getting the washer from the Coop - £30 cheaper, and delivered without any hassle the following day.