Ordered an item which was received water damaged. Called customer services - only to be told the item is now out of stock. Operator was the best out of the other 4 I spoke to. Called again as I found an alternative and wanted it ordered in the same day the damaged one was to be collected. Was told I had to speak to orders. Spoke to a vet lacklustre member of staff who said I had to go back to customer services. When I asked him to order the item I was told it was out of stock even though I checked it 2 minutes previous. Hung up and ordered it myself on line. I wanted to make a complaint about the services given but there isn’t anywhere on their website that allows you to complain about customer services! Called again, only to be put on hold and then the line went dead. Called again and spoke to an advisor who took details of my complaint. I had to ask if they would contact me by phone or email as this was not given. No reference number to take either to confirm that they’d actually submitted my complaint. I’ve taken the name of the advisor but don’t feel confident that anything will be done. Very, your customer service needs improvement!!