I gave a review -100 cannot do minus on reviews. There call center is in fact in South Africa. I was told that by a customer service. Hopefully that was true. That is why you cannot get any complaints sorted. Stay away from this Company very bad news. I was also told they are trying to get it sorted. i said they need to do a lot more than that. It will be interesting to find out if I get any response of my complaints about taking time off work for goods they did not have and the numerous phone calls I have made. They also said it takes 3 to 5 days to get it sorted. I am still waiting pre end of May. Great if you have no problems, bad news if you do