I've been a customer of Very for many years, so long as you don't need to return an item they seem fine. The interest free offers are great, so long as you pay up on time. Some items on the site are actually very good value. There are some rip off items, but when I shop around more often than not Very has the cheapest item. They would have 4 stars if not for my most recent experience. I ordered a bottle of Dom Perignon Champagne for a special gift. Very had the most reasonable price £150 for a 2006 vintage with the added bonus of 12 months interest free credit. I ordered it for delivery, I didn't check the reviews - bad mistake. It arrived on time via virgin wines, the box was in a terrible state, torn up and you could see the item inside. The driver said it was like that when he got it. mm. Anyway I put it to one side, the bottle wasn't broken so no real harm done. This Friday I came to open the package to wrap up and when I checked the bottle it was a 2009 vintage. Now you may think that this is of no consequence but I could have got the 2009 for £40 less elsewhere and I specifically wanted the better vintage. I called for them to collect it, just a mistake - frustrated but these things happen. At this point I checked the reviews on the site, of which there were 3. Guess what? - all 3 said wrong bottle sent. So these guys have had the feedback, and these were old reviews and done zero about it. So I tried to post a review on their site. Something along the lines of: Wrong item described, a 2009 not a 2006 vintage. They refused to publish the review !!! So looks like they will be happy to continue to rip their poor customers off. Plus I arranged collection of the item on Saturday after 12 noon, they arrived at 11.22. I wasn't in and have subsequently had to make 2 further calls and am awaiting a call back. So there you have it. Just so long as you don't have to make a return then they are ok to deal with. Best advice, read the reviews of every item before you order it.