So when I made my account I didnt realise I wrote my date of birth in wrong, so when I called up regarding my order I had purchased I was put through to someone who asked me for my date of birth but it did not correlate. I was then put through to another memeber of staff who would not help me and was EXTREMELY RUDE. I told her it was an honest mistake and I dont know what I had wrote down for the date of birth. I told her she could ask me any other security questions but she was still babling and being rude. She asked me If I had made any purchases to my address and I said yes I made a purchase 3-4 days ago and I'm calling in regards to that. She then proceeded to tell me I can no longer make future purchases and she will be locking my account!! Which is totally barbaric!! I asked why?? And she said because there's been other orders to your address. And I said yes there might have been but how would I know if my mum or dad or siblings have ordered stuff they all have their own account and order their own things. It was absolutely appalling. I will no longer be buying anything from this website and it would not be reccomended either. As for my purchase protection I have no idea whats going to happen If i can't access my account. I also don't realise why she couldn't change my date of birth as requested.