I made an order on Monday 26th Nov. I get a text message on Thursday 29th to say parcel was ready for collection I went to collect my parcel from collect plus store no parcel, I went again on the Friday again no parcel. I spoke to Customer service on the Friday and was advised somebody would call me on Monday 3rd December I had no call, I went shop again Monday no parcel and again on Tuesday no parcel. I spoke to customer service again on Tuesday was advised somebody would call me back no body did, I rang up again put on hold an call was disconnected I'm extremely angry I have still not got parcels almost a week late but they are sill billed on my account