Delivered wrong fridge freezer. Would not take it away. Refused to refund until they had it back (picked up at their convenience) despite knowing this left us with no fridge freezer with food in coolbags defrosting and would not send the correct item to exchange them as we had to start a whole new order. Ordered from AO instead, next day delivery, no probs. Still waiting for Very to take theirs away. Atrocious customer service.